How to become a Data Centre Technician Manager
White space and IT hardware
Manages the data hall technicians as people, and the remote-hands service customers rely on.
There’s a page for this role in , with its licences and local details.
What the role does
Manages the white-space technicians as people, and the remote-hands service its customers rely on.
What a shift looks like
Mostly office hours, with on-call. Rosters, recruiting and reviews, service levels and customer reports, and planning for growth.
What employers call it
- DCO Manager (hyperscale)
- Manager, Data Center Support Services (hyperscale)
- NW Deployment Build Manager II (hyperscale)
- Manager Remote Hands (colocation and wholesale)
- Data Center Manager (cloud and AI compute)
- Manager, Data Center Operations (hyperscale)
- Supervisor, Data Center Operations (hyperscale)
- Manager, Fiber (hyperscale)
- Supervisor, Fiber (hyperscale)
Skills
The level the role needs in each, on FacilityVR’s five levels from Aware to Authority.
Site safety
- Assess risk and plan safe work Independent
White space and IT hardware
- Keep cable-plant and circuit records Leads others
Leadership
- Coach and assess others Leads others
- Coordinate an incident response Leads others
- Keep customers informed during an incident Leads others
- Lead a shift Leads others
- Find root causes and learn from incidents Independent
Procedures and documents
- Work within change management Leads others
Emergency response
- Recognise and report a suspected cyber incident Independent
Licences and credentials
Licences depend on the country you work in, and sometimes the state. The role’s page for Australia lists them there.
Ways in and ways on
From another data centre role
- From Lead Data Centre Technician, typically 3 years
Where it leads
- IT Operations Assurance Lead (a sideways move)
- Data Centre Site Manager, typically 3 years
Jobs open now
None right now. See every open job.
Questions about data centre careers? Ask about data centre careers
Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)