How to become an Operations Centre Supervisor in Australia
Operations centre
Runs an operations centre’s shift: its people, how it sorts alarms, and the calls that run major incidents.
What the role does
Runs an operations centre’s shift: its people, its triage and its major-incident bridges.
What a shift looks like
Shifts on a roster. Leading the operations centre team, checking how alarms are handled, and running the incident call when a site has a major fault.
Skills
The level the role needs in each, on FacilityVR’s five levels from Aware to Authority.
Emergency response
- Raise the alarm and escalate Leads others
- Recognise and report a suspected cyber incident Independent
Monitoring and response
- Escalate to the right people Leads others
- Keep incident tickets Leads others
- Triage DCIM and BMS alarms Leads others
Network deployment and operations
- Monitor, triage and escalate network alarms Leads others
Leadership
- Coordinate an incident response Leads others
- Lead a shift Leads others
- Coach and assess others Independent
- Keep customers informed during an incident Independent
Procedures and documents
- Keep the shift log and hand over Leads others
Ways in and ways on
From another data centre role
- From Operations Centre Technician, typically 2 years
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Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)