From Critical Facilities Operator to Operations Centre Technician
A sideways move on the ladder.
There’s a page for this pathway in , with its licences and local details.
Skills to build
What an Operations Centre Technician needs beyond a Critical Facilities Operator.
Monitoring and response
- Escalate to the right people Independent
- Keep incident tickets Independent
- Triage DCIM and BMS alarms Up to Independent
- Read trends and capacity Assisted
Procedures and documents
- Keep the shift log and hand over Up to Independent
Network deployment and operations
- Monitor, triage and escalate network alarms Independent
Leadership
- Coordinate an incident response Assisted
Questions about data centre careers? Ask about data centre careers
Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)
- ISCO-08, International Labour Organization, as published in ESCO v1.2.1. This service uses the ESCO classification of the European Commission. (Commission Decision 2011/833/EU on the reuse of Commission documents)