How to become an Operations Centre Technician
Operations centre
Watches facility and network alarms from an operations centre, works out what matters, keeps the tickets, and sends site staff to fix things.
There’s a page for this role in , with its licences and local details.
What the role does
Watches facility and network alarms from an operations centre, triages them, keeps the tickets, runs the incident bridge and dispatches site staff.
What a shift looks like
Shifts on a roster, days and nights, at the operations centre. Alarm screens, tickets, calls with sites and customers, and running the call when an incident happens.
What employers call it
- Facility Operations Center Engineer (hyperscale)
- Critical Environment Regional Operations Center Technician (hyperscale)
- Global Command Center Analyst (colocation and wholesale)
- Mission Control Network Technician (colocation and wholesale)
- OSC Technician, Network (colocation and wholesale)
- MARC Technician (colocation and wholesale)
- Command Center Technician (Facilities Management) (cloud and AI compute)
- NOC IT operations staff (colocation and wholesale)
Skills
The level the role needs in each, on FacilityVR’s five levels from Aware to Authority.
Emergency response
- Raise the alarm and escalate Independent
- Recognise and report a suspected cyber incident Assisted
Monitoring and response
- Escalate to the right people Independent
- Keep incident tickets Independent
- Triage DCIM and BMS alarms Independent
- Read trends and capacity Assisted
Network deployment and operations
- Monitor, triage and escalate network alarms Independent
BMS and fire
- Respond to a fire alarm Assisted
Procedures and documents
- Keep the shift log and hand over Independent
Leadership
- Coordinate an incident response Assisted
Licences and credentials
Licences depend on the country you work in, and sometimes the state. The role’s page for Australia lists them there.
Ways in and ways on
From outside the industry
From another data centre role
Where it leads
- Critical Facilities Operator (a sideways move)
- Data Centre Technician (a sideways move)
- Operations Centre Supervisor, typically 2 years
Jobs open now
None right now. See every open job.
Questions about data centre careers? Ask about data centre careers
Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)