From Operations Centre Technician to Operations Centre Supervisor
A step up the ladder, typically 2 years.
There’s a page for this pathway in , with its licences and local details.
Skills to build
What an Operations Centre Supervisor needs beyond an Operations Centre Technician.
Leadership
- Coordinate an incident response Up to Leads others
- Lead a shift Leads others
- Coach and assess others Independent
- Keep customers informed during an incident Independent
Monitoring and response
- Escalate to the right people Up to Leads others
- Keep incident tickets Up to Leads others
- Triage DCIM and BMS alarms Up to Leads others
Procedures and documents
- Keep the shift log and hand over Up to Leads others
Network deployment and operations
- Monitor, triage and escalate network alarms Up to Leads others
Emergency response
- Raise the alarm and escalate Up to Leads others
- Recognise and report a suspected cyber incident Up to Independent
Questions about data centre careers? Ask about data centre careers
Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)