How to become an Operations Centre Supervisor
Operations centre
Runs an operations centre’s shift: its people, how it sorts alarms, and the calls that run major incidents.
There’s a page for this role in , with its licences and local details.
What the role does
Runs an operations centre’s shift: its people, its triage and its major-incident bridges.
What a shift looks like
Shifts on a roster. Leading the operations centre team, checking how alarms are handled, and running the incident call when a site has a major fault.
What employers call it
- Mission Control Network Supervisor (colocation and wholesale)
- Senior Manager, Facilities Remote Operations Center (cloud and AI compute)
Skills
The level the role needs in each, on FacilityVR’s five levels from Aware to Authority.
Emergency response
- Raise the alarm and escalate Leads others
- Recognise and report a suspected cyber incident Independent
Monitoring and response
- Escalate to the right people Leads others
- Keep incident tickets Leads others
- Triage DCIM and BMS alarms Leads others
Network deployment and operations
- Monitor, triage and escalate network alarms Leads others
Leadership
- Coordinate an incident response Leads others
- Lead a shift Leads others
- Coach and assess others Independent
- Keep customers informed during an incident Independent
Procedures and documents
- Keep the shift log and hand over Leads others
Licences and credentials
Licences depend on the country you work in, and sometimes the state. The role’s page for Australia lists them there.
Ways in and ways on
From another data centre role
- From Operations Centre Technician, typically 2 years
Jobs open now
None right now. See every open job.
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Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)