How to become an Operations Centre Technician in Australia
Operations centre
Watches facility and network alarms from an operations centre, works out what matters, keeps the tickets, and sends site staff to fix things.
What the role does
Watches facility and network alarms from an operations centre, triages them, keeps the tickets, runs the incident bridge and dispatches site staff.
What a shift looks like
Shifts on a roster, days and nights, at the operations centre. Alarm screens, tickets, calls with sites and customers, and running the call when an incident happens.
Skills
The level the role needs in each, on FacilityVR’s five levels from Aware to Authority.
Emergency response
- Raise the alarm and escalate Independent
- Recognise and report a suspected cyber incident Assisted
Monitoring and response
- Escalate to the right people Independent
- Keep incident tickets Independent
- Triage DCIM and BMS alarms Independent
- Read trends and capacity Assisted
Network deployment and operations
- Monitor, triage and escalate network alarms Independent
BMS and fire
- Respond to a fire alarm Assisted
Procedures and documents
- Keep the shift log and hand over Independent
Leadership
- Coordinate an incident response Assisted
Ways in and ways on
From outside the industry
From another data centre role
Where it leads
- Critical Facilities Operator (a sideways move)
- Data Centre Technician (a sideways move)
- Operations Centre Supervisor, typically 2 years
Jobs open now
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Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)