From IT or network support to Operations Centre Technician in Australia
A way in from outside the industry.
What’s different
Brings ticketing, monitoring tools and calm on the phone; learns the plant and network behind the alarms.
Skills to build
What an Operations Centre Technician needs. Some of it will come with your background.
Monitoring and response
- Escalate to the right people Independent
- Keep incident tickets Independent
- Triage DCIM and BMS alarms Independent
- Read trends and capacity Assisted
Procedures and documents
- Keep the shift log and hand over Independent
Network deployment and operations
- Monitor, triage and escalate network alarms Independent
Emergency response
- Raise the alarm and escalate Independent
- Recognise and report a suspected cyber incident Assisted
Leadership
- Coordinate an incident response Assisted
BMS and fire
- Respond to a fire alarm Assisted
Questions about data centre careers? Ask about data centre careers
Sources and licences
- Critical Facilities reference framework © Facility Labs. (CC BY 4.0)